Owner dependence

Who the customer calls when something goes wrong.

• Top 10 customers know and work with people other than the owner

  Not at allA littleSomewhatMostlyFully

• Sales process doesn't rely on the owner's personal network

  Not at allA littleSomewhatMostlyFully

• Named sales lead who closes without the owner

  Not at allA littleSomewhatMostlyFully

• Written pricing authority rules (not case-by-case by owner)

  Not at allA littleSomewhatMostlyFully

Can the field run for a month without the owner?

• Daily huddle happens whether owner is there or not

  Not at allA littleSomewhatMostlyFully

• Dispatch runs off the field software, not owner's phone

  Not at allA littleSomewhatMostlyFully

• KPIs reviewed weekly without the owner driving them

  Not at allA littleSomewhatMostlyFully

• Named ops lead with authority to make calls

  Not at allA littleSomewhatMostlyFully

Who writes the check and reads the P&L.

• Controller or outside firm closes the books

  Not at allA littleSomewhatMostlyFully

• AR is run by someone other than the owner

  Not at allA littleSomewhatMostlyFully

• Approval limits exist and are honored

  Not at allA littleSomewhatMostlyFully

• Payroll runs without owner's involvement

  Not at allA littleSomewhatMostlyFully

What lives only in the owner's head.

• SOPs documented for all core workflows

  Not at allA littleSomewhatMostlyFully

• Key supplier and partner relationships co-owned by another leader

  Not at allA littleSomewhatMostlyFully

• Succession plan written for each key role

  Not at allA littleSomewhatMostlyFully

• Owner takes two consecutive weeks off every year

  Not at allA littleSomewhatMostlyFully

Whose name is on the truck.

• Brand name is the business name, not the owner's name

  Not at allA littleSomewhatMostlyFully

• Online reviews mention the company, not just the owner

  Not at allA littleSomewhatMostlyFully

• Marketing works without the owner's face

  Not at allA littleSomewhatMostlyFully